Customers of the World Database
Customer Experience stories from around the world
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Looking in all the wrong places
There’s a common misperception that Customer Experience is Marketing, however, it’s not.
We have fresh muffins today
There’s a difference between upselling and offering a customer additional options that might interest them. The difference is more than semantics; it’s about intention.
How are you different?
Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?
What is “normal?”
All this talk lately of “getting back to normal.” But the world will never be “normal” again. The organizations that are struggling the most are the ones trying to do “business as usual” rather than developing new identities, new business processes, or new procedures.
Hiding behind a screen
Customer service operations that worked in the past may not work now.
Do patients have a place in healthcare?
Not only should patients have a place in healthcare, they should be the priority.
Not in Kansas anymore
Organizations don’t have much of a choice in adjusting their business models right now, but simply tossing your products and services online is a bad idea.