Customers of the World Database
Customer Experience stories from around the world
Search the database for customized topics:
- General Advice
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- Building Relationships
- Questions to ask yourself
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Transfer or translation?
The online experience is much different than an in-person one regardless of industry. It’s not better, it’s not worse, but it is different.
Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
We have fresh muffins today
There’s a difference between upselling and offering a customer additional options that might interest them. The difference is more than semantics; it’s about intention.
Where customer retention begins
Do you sometimes believe your interactions with customers don’t impact your bottom line?
Oh so trendy
Businesses going out of business is also sometimes a trend, but not one I’d recommend following.
How are you different?
Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?
Hiding behind a screen
Customer service operations that worked in the past may not work now.
Keep them buying
How can you be of service in these strange times? How can you provide for the customers looking for your products?
Stay in business
Products are replaceable. Relationships are harder to let go of.