Customers of the World Database
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In 2021, it’s not the same product and not the same experience
The thought was good, however, the execution was not.
Transfer or translation?
The online experience is much different than an in-person one regardless of industry. It’s not better, it’s not worse, but it is different.
Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
Brave new world
By now, we all understand that it isn’t business as usual, but what does that mean exactly?
Hiding behind a screen
Customer service operations that worked in the past may not work now.
Get off autopilot
Times are tough for everyone; don’t make a bad situation worse for your customers.
Not in Kansas anymore
Organizations don’t have much of a choice in adjusting their business models right now, but simply tossing your products and services online is a bad idea.