Customers of the World Database
Customer Experience stories from around the world
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Understand where your customers are coming from
Your personal viewpoint is not necessarily shared by your customers – they are different people with different life experiences.
Don’t abandon your customers
Many businesses can’t currently operate as they usually do, but that doesn’t have to mean abandoning your customers.
Hiding behind a screen
Customer service operations that worked in the past may not work now.
Actions and consequences
How are you supporting your customers? How are you supporting your employees?
Do patients have a place in healthcare?
Not only should patients have a place in healthcare, they should be the priority.
Not in Kansas anymore
Organizations don’t have much of a choice in adjusting their business models right now, but simply tossing your products and services online is a bad idea.
Keep them buying
How can you be of service in these strange times? How can you provide for the customers looking for your products?