Customers of the World Database
Customer Experience stories from around the world
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Oh so trendy
Businesses going out of business is also sometimes a trend, but not one I’d recommend following.
How are you different?
Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?
It’s not what you say; it’s how you say it
Customers aren’t generally motivated by threats. Customers are motivated by incentives such as their own health & well-being.
It’s not you, it’s me
It’s not your customers’ job to save your business. It’s yours.
Understand where your customers are coming from
Your personal viewpoint is not necessarily shared by your customers – they are different people with different life experiences.
Hiding behind a screen
Customer service operations that worked in the past may not work now.
Keep them buying
How can you be of service in these strange times? How can you provide for the customers looking for your products?
Customers will remember
In panic mode, business owners and senior leadership tend to run around making rash decisions while forgetting about the one thing that drives revenue - happy customers.
Welcome to Customers of the World
Customer loyalty, here you come.