Customers of the World Database
Customer Experience stories from around the world
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Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
Change
You can only change what you are aware of.
What is “normal?”
All this talk lately of “getting back to normal.” But the world will never be “normal” again. The organizations that are struggling the most are the ones trying to do “business as usual” rather than developing new identities, new business processes, or new procedures.