Customers of the World Database
Customer Experience stories from around the world
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I See You There
Don’t leave them wandering. They may not come back next time.
Stay in touch
The holiday shipping season is always a bit difficult and this past one had additional layers of complications. However, most customers understand that this is the world we are now living in.
Whoa!
Not surprisingly, the client walked away.
Just checking in
It’s how you phrase things, not necessarily what the purpose is, that can get you results.
When is it over?
Customer relationships are not over the minute someone is not in your line of vision.
Bonus Rule For Working With Customers
One more rule for working with customers to close out this series.
Second Rule For Working With Potential Customers
Businesses cannot survive for long with a strategy like that.
First Rule For Working With Potential Customers
It never is “out of sight, out of mind.” Not when it comes to customers.
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
It’s a secret
No one is a mind reader, least of all your customers. They have other things going on in their lives.
This email does not exist
If you take the time to put systems in place to impress your customers, make sure that they stay impressed the entire time. Don’t give them a reason to doubt your sincerity.
Um, Aren’t You Aware That There’s a Pandemic?
Customer loyalty cannot survive if customers don’t think you care. And this company is showing its customers how little it cares.
Keep it Consistent
A small restaurant listed on its website the new protocols it had developed to manage the pandemic. However, no one working inside the restaurant seemed to know about them.
A Home Run
They seemed to understand what their customers might be feeling, not just the problem they were having.
Preparation is everything
This is a prime example of an organization being proactive – create a customer experience that prevents problems before they happen.
Complaining about a sale?
It shouldn’t be a surprise to anyone.
Gatekeepers
Front line employees are usually the gatekeepers for a business. They are generally the face of the company, sometimes solely representing an organization.
We offer so much
What more could customers want? Well, customer service, for one.
Baby, it’s cold outside
Cold calls. Cold emails. They are a part of doing business.
You might want to think about that
Prove to your customers that you understand what they are going through. Don’t prove to them that you don’t.