Customers of the World Database
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“Personal Touch”?
Automation is great. It is. It’s a wonderful time saver, but it can also keep you away from your customers. And then your customers might stay away from you.
Complaining about a sale?
It shouldn’t be a surprise to anyone.
Stop “delighting” your customers
Customers do not want to be “delighted,” so stop trying to “delight” them.
We offer so much
What more could customers want? Well, customer service, for one.
Do you know who your customers are?
Or do you just assume?