Customers of the World Database
Customer Experience stories from around the world
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Complaining about a sale?
It shouldn’t be a surprise to anyone.
Gatekeepers
Front line employees are usually the gatekeepers for a business. They are generally the face of the company, sometimes solely representing an organization.
Especially for you
Everyone likes to feel special, even customers.
We have fresh muffins today
There’s a difference between upselling and offering a customer additional options that might interest them. The difference is more than semantics; it’s about intention.
Compassion
In this year of upheaval, small acts of kindness and compassion stand out even more.
Big box store, individualized personalized attention
When one thinks about big box stores, we tend to think of slick corporate offices, employees who want you in and out as quickly as possible, pallets full of name brand inventory. Cold and impersonal efficiency.
You’re going the wrong way
Customer Experience has always been important for customer retention, but now health and safety has become a large portion of it.
What? Where? Who?
The fault lies not with the employee, but with management who hasn’t empowered their staff to enforce protocols.
Organizational development
The organizational structure that worked 30 years ago cannot possibly be effective today. The world is too different. The way customers interact with your business is too different.