Nicole Stanley 10/11/22 Nicole Stanley 10/11/22

Whose Fault Is This?

If you know that a customer is not the right fit for your business, whose responsibility is that?

Nicole Stanley 7/19/22 Nicole Stanley 7/19/22

If No One Is There To Answer, Did The Phone Ring?

If a tree falls and no one is there to hear it, did it make a sound? If no one is answering a customer service phone line, did a customer actually call?

Nicole Stanley 7/12/22 Nicole Stanley 7/12/22

“How Can I Help” And Other Hypocrisies

Don’t just talk the talk, you need to walk the walk too.

Nicole Stanley 6/7/22 Nicole Stanley 6/7/22

How Are You Competing?

Businesses often have many opportunities and methods to stand out from the crowd. It isn’t strange to look at your competition, or who you believe is your competition, to see how you compare.

Nicole Stanley 4/19/22 Nicole Stanley 4/19/22

Be A Better Boss

It’s not worth burning the bridge if a few years down the road, you want them back.

Nicole Stanley 3/1/22 Nicole Stanley 3/1/22

Accountability

As a business owner or a manager, you’re going to need to get over that if you want to be successful.

Nicole Stanley 11/23/21 Nicole Stanley 11/23/21

Fourth Rule For Working With Customers

Customer Experience isn’t brain surgery, it doesn’t have to be difficult.

Nicole Stanley 11/16/21 Nicole Stanley 11/16/21

Third Rule For Working With Customers

Use the opportunity to show that you are a leader – to the customer, to your organization and to yourself.

Nicole Stanley 10/12/21 Nicole Stanley 10/12/21

Red flags

Don’t ignore the red flags. You’ll regret it if you do.

Nicole Stanley 8/24/21 Nicole Stanley 8/24/21

Don’t Lie To Your Employees

Not only are the staff people affected when you have employees like this, but the organization as a whole is as well

Nicole Stanley 3/30/21 Nicole Stanley 3/30/21

It was great until

To suddenly cut off communication with a customer says one of two things – that either your front line employees are terrible with customers or that management doesn’t support the front line employees to do the right thing. Usually, it’s the second one.