Customers of the World Database
Customer Experience stories from around the world
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Your Own Worst Enemy
You are a walking advertisement for your business.
Whose Fault Is This?
If you know that a customer is not the right fit for your business, whose responsibility is that?
If No One Is There To Answer, Did The Phone Ring?
If a tree falls and no one is there to hear it, did it make a sound? If no one is answering a customer service phone line, did a customer actually call?
“How Can I Help” And Other Hypocrisies
Don’t just talk the talk, you need to walk the walk too.
Don’t Yell At Your Customers
You’d think that it wouldn’t need mentioning, but never yell at your customers.
How Are You Competing?
Businesses often have many opportunities and methods to stand out from the crowd. It isn’t strange to look at your competition, or who you believe is your competition, to see how you compare.
Be A Better Boss
It’s not worth burning the bridge if a few years down the road, you want them back.
Accountability
As a business owner or a manager, you’re going to need to get over that if you want to be successful.
Fourth Rule For Working With Customers
Customer Experience isn’t brain surgery, it doesn’t have to be difficult.
Third Rule For Working With Customers
Use the opportunity to show that you are a leader – to the customer, to your organization and to yourself.
It’s a secret
No one is a mind reader, least of all your customers. They have other things going on in their lives.
Red flags
Don’t ignore the red flags. You’ll regret it if you do.
Complaining about a sale?
It shouldn’t be a surprise to anyone.
Looking in all the wrong places
There’s a common misperception that Customer Experience is Marketing, however, it’s not.
At the core
The words and actions of employees become part of “who” an organization is and what it stands for.
New year, new _____?
What changed in 2020? Everything and nothing.
Perspective
“Different” doesn’t have to mean “worse.”
Transparency
Transparency is not overrated. Customers want to know how they will be affected and what you are doing about it.
What? Where? Who?
The fault lies not with the employee, but with management who hasn’t empowered their staff to enforce protocols.