Customers of the World Database
Customer Experience stories from around the world
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Whose Fault Is This?
If you know that a customer is not the right fit for your business, whose responsibility is that?
But we told you the benefits
If you want to advertise something, make it readable, otherwise consider it unread.
Um, Aren’t You Aware That There’s a Pandemic?
Customer loyalty cannot survive if customers don’t think you care. And this company is showing its customers how little it cares.
Apples to oranges?
Customers aren’t stupid. Don’t treat them as if they are.
Stop “delighting” your customers
Customers do not want to be “delighted,” so stop trying to “delight” them.
We offer so much
What more could customers want? Well, customer service, for one.
Baby, it’s cold outside
Cold calls. Cold emails. They are a part of doing business.
Looking in all the wrong places
There’s a common misperception that Customer Experience is Marketing, however, it’s not.
Do you know what’s important?
Organizations that have seen their revenues plummet because of the pandemic fall into two categories.
New year, new _____?
What changed in 2020? Everything and nothing.
Transparency
Transparency is not overrated. Customers want to know how they will be affected and what you are doing about it.
Tis the season
This has been a tough year financially for a lot of people and businesses and it is easy to fall into a feeling of despondency. But if a salesperson approaches a customer with a vibe of desperation, the customer will run the other way.
Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
No soup for you
Don’t bother advertising an offer that no one qualifies for. If a customer doesn’t feel that you want their business, they will take it somewhere else.
Missed opportunities
Customer retention doesn’t just happen. It requires taking action to build relationships.
Oh so trendy
Businesses going out of business is also sometimes a trend, but not one I’d recommend following.
How are you different?
Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?
Watch this rabbit disappear
Once trust is gone, it’s difficult to get it back.
Free advertising
So easy to do and pays off in the end.
Get off autopilot
Times are tough for everyone; don’t make a bad situation worse for your customers.