Customers of the World Database
Customer Experience stories from around the world
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If No One Is There To Answer, Did The Phone Ring?
If a tree falls and no one is there to hear it, did it make a sound? If no one is answering a customer service phone line, did a customer actually call?
How Are You Competing?
Businesses often have many opportunities and methods to stand out from the crowd. It isn’t strange to look at your competition, or who you believe is your competition, to see how you compare.
Who signed off on this?
Ask yourself, does this make sense?
It’s a secret
No one is a mind reader, least of all your customers. They have other things going on in their lives.
Red flags
Don’t ignore the red flags. You’ll regret it if you do.
If I didn’t have a health condition before
This isn’t good Customer Experience, this isn’t good Patient Experience, this just isn’t good.
What “proactive” looks like
Being “proactive” is something that most organizations see as a good thing but so many don’t know how to implement the idea effectively.
Devil in the details
Don’t plant seeds of doubt unnecessarily.
Lessen the fear
Take the opportunity to show your customers what you have been working on for the past year.
Looking in all the wrong places
There’s a common misperception that Customer Experience is Marketing, however, it’s not.
New year, new _____?
What changed in 2020? Everything and nothing.
Year end
New year, new outlook, new possibilities.
Perspective
“Different” doesn’t have to mean “worse.”
Transfer or translation?
The online experience is much different than an in-person one regardless of industry. It’s not better, it’s not worse, but it is different.
Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
Quality control
Two different organizations both faced a customer service issue as they each had a customer who was sent a defective product.
You’re going the wrong way
Customer Experience has always been important for customer retention, but now health and safety has become a large portion of it.
What’s my motivation for this scene?
What incentives are you directly or indirectly offering your front line staff?
Make things easy for you and for them
Too often, organizations make things more complicated than they need to be.
Keep them buying
How can you be of service in these strange times? How can you provide for the customers looking for your products?