Customers of the World Database
Customer Experience stories from around the world
Search the database for customized topics:
- General Advice
- Customer Issues
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- Customer Satisfaction
- Customer Loyalty
- Building Relationships
- Questions to ask yourself
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Rewarding customer loyalty
There’s a difference between customer loyalty and customer retention.
Stay in business
Products are replaceable. Relationships are harder to let go of.
Secret Sauce
Is it the products? Is it the prices? Nope.
Hello?
If you aren’t enthusiastic about your customers; why should they be excited about you?
Let Them Talk About You
How can you demonstrate to your customers that you understand their struggles and challenges? How can you create a customer relationship that they never want to leave?
How much does customer loyalty cost?
This level of customer service, and subsequent customer satisfaction, comes from senior leadership empowering front line employees with the ability to make decisions like this. How are you empowering your front line employees?
The small things
It was a small gesture, but the sentiment was priceless.
HIPAA laws?
Disagreements happen, and the customer isn’t always right, but they can be treated with respect as you get to the bottom of an issue.
Customers will remember
In panic mode, business owners and senior leadership tend to run around making rash decisions while forgetting about the one thing that drives revenue - happy customers.
Welcome to Customers of the World
Customer loyalty, here you come.