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At the core
The words and actions of employees become part of “who” an organization is and what it stands for.
Do you know who your customers are?
Or do you just assume?
Fresh starts
There’s always an opportunity to do better and to be better. Use it.
We’re listening
Flexibility and adaptability will be the two most useful skills for organizations heading into 2021. How adaptable are you?
Do you know what’s important?
Organizations that have seen their revenues plummet because of the pandemic fall into two categories.
You might want to think about that
Prove to your customers that you understand what they are going through. Don’t prove to them that you don’t.
Especially for you
Everyone likes to feel special, even customers.
New year, new _____?
What changed in 2020? Everything and nothing.
Year end
New year, new outlook, new possibilities.
Perspective
“Different” doesn’t have to mean “worse.”
Upfront or underhanded?
When it comes to pricing, don’t be shady. Be honest. Be upfront.
Transparency
Transparency is not overrated. Customers want to know how they will be affected and what you are doing about it.
Tis the season
This has been a tough year financially for a lot of people and businesses and it is easy to fall into a feeling of despondency. But if a salesperson approaches a customer with a vibe of desperation, the customer will run the other way.
Transfer or translation?
The online experience is much different than an in-person one regardless of industry. It’s not better, it’s not worse, but it is different.
Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
Get back to normal or preparing for a changed world?
“Getting back to normal” seems to be a popular phrase right now, but it’s misguided.
Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
Who has the power?
When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.
Quality control
Two different organizations both faced a customer service issue as they each had a customer who was sent a defective product.
No soup for you
Don’t bother advertising an offer that no one qualifies for. If a customer doesn’t feel that you want their business, they will take it somewhere else.