Customers of the World Database

Customer Experience stories from around the world

Search the database for customized topics:

Tis the season
Customer Interactions Nicole Stanley Customer Interactions Nicole Stanley

Tis the season

This has been a tough year financially for a lot of people and businesses and it is easy to fall into a feeling of despondency. But if a salesperson approaches a customer with a vibe of desperation, the customer will run the other way.

Read More
Who has the power?

Who has the power?

When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.

Read More