Customers of the World Database
Customer Experience stories from around the world
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Make Your Customers Feel Comfortable
Customers may not remember the words you spoke or the actions you took, but they will remember how you made them feel.
Let Me Tell You About Our Problems
In business, trust is fundamental.
Customer Loyalty
Don’t worry about being perfect, worry about maintaining the relationship.
It’s a whole new world
Covid changed many things including some customers’ wants and needs. Is your business ready to change with your customers or are you stubbornly holding on to the past?
What’s been missing
You think you’re doing all the right things – you have a great product and you found the ideal customer, so why aren’t they biting?
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
Creativity
Once you know your why, the how will reveal itself.
Preparation is everything
This is a prime example of an organization being proactive – create a customer experience that prevents problems before they happen.
Thanks, but no thanks
In theory, it was a terrific idea. In reality, it wasn’t.
Customer satisfaction vs. customer loyalty
Are you focusing on the short term, the long term or both?
We’re listening
Flexibility and adaptability will be the two most useful skills for organizations heading into 2021. How adaptable are you?
New year, new _____?
What changed in 2020? Everything and nothing.
Year end
New year, new outlook, new possibilities.
How to ask
Otherwise, don’t waste their time.
Compassion
In this year of upheaval, small acts of kindness and compassion stand out even more.
Missed opportunities
Customer retention doesn’t just happen. It requires taking action to build relationships.