Customers of the World Database
Customer Experience stories from around the world
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The holiday shipping season is always a bit difficult and this past one had additional layers of complications. However, most customers understand that this is the world we are now living in.
Whoa!
Not surprisingly, the client walked away.
Just checking in
It’s how you phrase things, not necessarily what the purpose is, that can get you results.
When is it over?
Customer relationships are not over the minute someone is not in your line of vision.
First Rule For Working With Potential Customers
It never is “out of sight, out of mind.” Not when it comes to customers.
It’s a secret
No one is a mind reader, least of all your customers. They have other things going on in their lives.
Red flags
Don’t ignore the red flags. You’ll regret it if you do.
Why am I not special anymore?
Creating good quality products can be difficult, but creating a good quality experience is not and the payoff is well worth it.
“Helpful” isn’t the same as “controlling”
To be truly “helpful,” an organization must understand the customer’s needs and make life eaiser for them. Not more difficult.
“Personal Touch”?
Automation is great. It is. It’s a wonderful time saver, but it can also keep you away from your customers. And then your customers might stay away from you.
Just so you know, you’re doing it wrong
There’s a way to work with customers that guides them to the result you want without offending or pushing them away.
Keep it Consistent
A small restaurant listed on its website the new protocols it had developed to manage the pandemic. However, no one working inside the restaurant seemed to know about them.
Wait, What Kind of Business is This?
If you can’t stand sweat, you probably shouldn’t run a fitness studio. If you can’t stand the heat, get out of the kitchen.
A Home Run
They seemed to understand what their customers might be feeling, not just the problem they were having.
They are right in front of you
So when the world turned upside down last year, this organization didn’t know what to keep and what to let go of.
Preparation is everything
This is a prime example of an organization being proactive – create a customer experience that prevents problems before they happen.
To open or not to open
To open or not to open, that is the question.
Give them the tools
When a customer service representative is empowered, great things can happen. But first, they need to be given the proper tools and resources.
Complaining about a sale?
It shouldn’t be a surprise to anyone.
Gatekeepers
Front line employees are usually the gatekeepers for a business. They are generally the face of the company, sometimes solely representing an organization.