Customers of the World Database
Customer Experience stories from around the world
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Well, That’s Awkward
If your organization doesn’t care much about its customers, some may stick around, but others may wonder what’s the point?
Stop “delighting” your customers
Customers do not want to be “delighted,” so stop trying to “delight” them.
Do you know who your customers are?
Or do you just assume?
Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
“Growth” does not mean more customers
Simply having more customers does not automatically make your organization better.
Don’t be so quick
What was true for a customer yesterday might not be true today.
Do patients have a place in healthcare?
Not only should patients have a place in healthcare, they should be the priority.
The small things
It was a small gesture, but the sentiment was priceless.
Customers will remember
In panic mode, business owners and senior leadership tend to run around making rash decisions while forgetting about the one thing that drives revenue - happy customers.
Welcome to Customers of the World
Customer loyalty, here you come.