Customers of the World Database
Customer Experience stories from around the world
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Get back to normal or preparing for a changed world?
“Getting back to normal” seems to be a popular phrase right now, but it’s misguided.
Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
You’re going the wrong way
Customer Experience has always been important for customer retention, but now health and safety has become a large portion of it.
Don’t be so quick
What was true for a customer yesterday might not be true today.
It’s not you, it’s me
It’s not your customers’ job to save your business. It’s yours.
Stay in business
Products are replaceable. Relationships are harder to let go of.