Nicole Stanley 3/15/22 Nicole Stanley 3/15/22

Do you think your customers’ needs never change? Really?

The past two years may have been a unique situation, but change is always happening. To think otherwise isn’t so wise.

Nicole Stanley 8/31/21 Nicole Stanley 8/31/21

Hey, Nice Box

A repeat customer all because the product arrived undamaged. That’s it. That’s all it took.

Nicole Stanley 8/17/21 Nicole Stanley 8/17/21

Some Things Are Better Left Unsaid

You must pay attention to the customer journey and understand the path that each customer will be taking. The receiver of a gift does not need to know how much it cost, so don’t put a card with prices on it in their box.

Nicole Stanley 6/22/21 Nicole Stanley 6/22/21

Anticipate needs

Because of this fact, the organization knew that buying habits might also change.

Nicole Stanley 5/25/21 Nicole Stanley 5/25/21

If I didn’t have a health condition before

This isn’t good Customer Experience, this isn’t good Patient Experience, this just isn’t good.

Nicole Stanley 2/4/21 Nicole Stanley 2/4/21

In 2021, it’s not the same product and not the same experience

The thought was good, however, the execution was not.

Nicole Stanley 2/2/21 Nicole Stanley 2/2/21

Looking in all the wrong places

There’s a common misperception that Customer Experience is Marketing, however, it’s not.

Nicole Stanley 1/19/21 Nicole Stanley 1/19/21

We’re listening

Flexibility and adaptability will be the two most useful skills for organizations heading into 2021. How adaptable are you?

Nicole Stanley 1/14/21 Nicole Stanley 1/14/21

Do you know what’s important?

Organizations that have seen their revenues plummet because of the pandemic fall into two categories.

Nicole Stanley 1/5/21 Nicole Stanley 1/5/21

New year, new _____?

What changed in 2020? Everything and nothing.

Nicole Stanley 12/24/20 Nicole Stanley 12/24/20

Perspective

“Different” doesn’t have to mean “worse.”

Nicole Stanley 9/10/20 Nicole Stanley 9/10/20

Oh so trendy

Businesses going out of business is also sometimes a trend, but not one I’d recommend following.

Nicole Stanley 9/8/20 Nicole Stanley 9/8/20

How are you different?

Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?

Nicole Stanley 7/30/20 Nicole Stanley 7/30/20

Not enough

A great product has never been enough to get a sale and now it isn’t enough for a customer to walk into a store.

Nicole Stanley 7/23/20 Nicole Stanley 7/23/20

Going above and beyond

“Going above and beyond” is not providing services your customers do not want.

Nicole Stanley 7/21/20 Nicole Stanley 7/21/20

What is “normal?”

All this talk lately of “getting back to normal.” But the world will never be “normal” again. The organizations that are struggling the most are the ones trying to do “business as usual” rather than developing new identities, new business processes, or new procedures.