Customers of the World Database
Customer Experience stories from around the world
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Hey, Nice Box
A repeat customer all because the product arrived undamaged. That’s it. That’s all it took.
Devil in the details
Don’t plant seeds of doubt unnecessarily.
If a customer gives you money
It sounds like common sense, yet, time and time again, organizations act as though they are doing the customer a favor by taking their money.
We offer so much
What more could customers want? Well, customer service, for one.
Year end
New year, new outlook, new possibilities.
No soup for you
Don’t bother advertising an offer that no one qualifies for. If a customer doesn’t feel that you want their business, they will take it somewhere else.
No matter how long it takes
The employees were more concerned about the customer’s project being done correctly that keeping score of how many times they had to tweak the paint color.
Don’t be so quick
What was true for a customer yesterday might not be true today.
New isn’t better than old
To say to a customer, “no, you’ve spent too much money here to warrant a discount” is absurd.
What not to do
Not only does this type of action look bad, it makes customers less likely to return when classes resume.
Communication
Each customer transaction is an opportunity to show a customer who you are as an organization – your ethics as well as your quality of service.