Customers of the World Database
Customer Experience stories from around the world
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A Difficult Customer
Customers like this may appear to be difficult, but actually they are wonderful for a business.
Your Own Worst Enemy
You are a walking advertisement for your business.
Let Me Tell You About Our Problems
In business, trust is fundamental.
Customer Loyalty
Don’t worry about being perfect, worry about maintaining the relationship.
Friendliness is not overrated
“Growth” is a buzz word in the business world, but how do some organizations think that will happen if they treat their customers terribly?
It’s a whole new world
Covid changed many things including some customers’ wants and needs. Is your business ready to change with your customers or are you stubbornly holding on to the past?
Why do they return?
Many businesses get this wrong.
When is it over?
Customer relationships are not over the minute someone is not in your line of vision.
Bonus Rule For Working With Customers
One more rule for working with customers to close out this series.
Second Rule For Working With Potential Customers
Businesses cannot survive for long with a strategy like that.
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
It’s a secret
No one is a mind reader, least of all your customers. They have other things going on in their lives.
“Helpful” isn’t the same as “controlling”
To be truly “helpful,” an organization must understand the customer’s needs and make life eaiser for them. Not more difficult.
Show Me
If you want them to stick with you, you have to stick with them.
A Home Run
They seemed to understand what their customers might be feeling, not just the problem they were having.
They are right in front of you
So when the world turned upside down last year, this organization didn’t know what to keep and what to let go of.
Preparation is everything
This is a prime example of an organization being proactive – create a customer experience that prevents problems before they happen.
We offer so much
What more could customers want? Well, customer service, for one.
No matter how long it takes
The employees were more concerned about the customer’s project being done correctly that keeping score of how many times they had to tweak the paint color.
Big box store, individualized personalized attention
When one thinks about big box stores, we tend to think of slick corporate offices, employees who want you in and out as quickly as possible, pallets full of name brand inventory. Cold and impersonal efficiency.