Customers of the World Database
Customer Experience stories from around the world
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It’s a whole new world
Covid changed many things including some customers’ wants and needs. Is your business ready to change with your customers or are you stubbornly holding on to the past?
Why do they return?
Many businesses get this wrong.
Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
Oh so trendy
Businesses going out of business is also sometimes a trend, but not one I’d recommend following.
How are you different?
Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?
You like me, right now, you like me!
It doesn’t take much to treat your customers with thoughtfulness creating a genuine human connection, but the payoff is huge.
For whose benefit?
By serving its customers and looking out for them, this organization is also benefiting. Win-win.
What is “normal?”
All this talk lately of “getting back to normal.” But the world will never be “normal” again. The organizations that are struggling the most are the ones trying to do “business as usual” rather than developing new identities, new business processes, or new procedures.
Where the best ideas come from
Sometimes the best ideas come from your customers. Listen and learn.