Customers of the World Database
Customer Experience stories from around the world
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Your Own Worst Enemy
You are a walking advertisement for your business.
Stay in touch
The holiday shipping season is always a bit difficult and this past one had additional layers of complications. However, most customers understand that this is the world we are now living in.
Give them the tools
When a customer service representative is empowered, great things can happen. But first, they need to be given the proper tools and resources.
A rose by any other name
A problem in one location will cause lost revenue for another.
Especially for you
Everyone likes to feel special, even customers.
New year, new _____?
What changed in 2020? Everything and nothing.
Transparency
Transparency is not overrated. Customers want to know how they will be affected and what you are doing about it.
You’re going the wrong way
Customer Experience has always been important for customer retention, but now health and safety has become a large portion of it.
Where customer retention begins
Do you sometimes believe your interactions with customers don’t impact your bottom line?
What’s my motivation for this scene?
What incentives are you directly or indirectly offering your front line staff?
You like me, right now, you like me!
It doesn’t take much to treat your customers with thoughtfulness creating a genuine human connection, but the payoff is huge.
Full-service farmer’s market
What set this market apart from others happened at the cash register.
New isn’t better than old
To say to a customer, “no, you’ve spent too much money here to warrant a discount” is absurd.
What not to do
Not only does this type of action look bad, it makes customers less likely to return when classes resume.
Communication
Each customer transaction is an opportunity to show a customer who you are as an organization – your ethics as well as your quality of service.
Understand where your customers are coming from
Your personal viewpoint is not necessarily shared by your customers – they are different people with different life experiences.
Don’t abandon your customers
Many businesses can’t currently operate as they usually do, but that doesn’t have to mean abandoning your customers.
Not in Kansas anymore
Organizations don’t have much of a choice in adjusting their business models right now, but simply tossing your products and services online is a bad idea.
Keep them interested
How can you keep customers interested when your doors are closed?
Rewarding customer loyalty
There’s a difference between customer loyalty and customer retention.