Customers of the World Database
Customer Experience stories from around the world
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Don’t Yell At Your Customers
You’d think that it wouldn’t need mentioning, but never yell at your customers.
Be A Good Neighbor
If you wouldn’t want your customers inconvenienced, don’t intentionally inconvenience the customers of other businesses.
Fourth Rule For Working With Customers
Customer Experience isn’t brain surgery, it doesn’t have to be difficult.
Apples to oranges?
Customers aren’t stupid. Don’t treat them as if they are.
It was great until
To suddenly cut off communication with a customer says one of two things – that either your front line employees are terrible with customers or that management doesn’t support the front line employees to do the right thing. Usually, it’s the second one.
Fresh starts
There’s always an opportunity to do better and to be better. Use it.
Especially for you
Everyone likes to feel special, even customers.
Transparency
Transparency is not overrated. Customers want to know how they will be affected and what you are doing about it.
Who has the power?
When a customer calls into a customer service center, they are only calling because they have a problem and need assistance in solving it. They aren’t calling to ruin a staff person’s day and they aren’t calling to be a pain in the neck. They are calling because they need help.
How to ask
Otherwise, don’t waste their time.
Big box store, individualized personalized attention
When one thinks about big box stores, we tend to think of slick corporate offices, employees who want you in and out as quickly as possible, pallets full of name brand inventory. Cold and impersonal efficiency.
What? Where? Who?
The fault lies not with the employee, but with management who hasn’t empowered their staff to enforce protocols.
“I don’t have 20 minutes to talk to you”
If your organization takes over a year to solve a customer’s issue, the problem is not with the customer, the problem is how your organization is dealing with it.
Thank you
As customers, we want to know that our purchase was appreciated.
Empathy. Is it really necessary?
It’s not about what you give out. It’s what the customer believes they are receiving.