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Dollar signs
A customer can sense from a mile away when you are more concerned with your own needs than with theirs.
Empathy. Is it really necessary?
It’s not about what you give out. It’s what the customer believes they are receiving.
New isn’t better than old
To say to a customer, “no, you’ve spent too much money here to warrant a discount” is absurd.
Virtual experiences
That effort, of doing what you can, rather than focusing on what you can’t, will be remembered by your customers.
Lasting impressions
“It's customers like you that make all of this madness worth it.”
What not to do
Not only does this type of action look bad, it makes customers less likely to return when classes resume.
Brave new world
By now, we all understand that it isn’t business as usual, but what does that mean exactly?
Communication
Each customer transaction is an opportunity to show a customer who you are as an organization – your ethics as well as your quality of service.
Understand where your customers are coming from
Your personal viewpoint is not necessarily shared by your customers – they are different people with different life experiences.
Hiding behind a screen
Customer service operations that worked in the past may not work now.
Do patients have a place in healthcare?
Not only should patients have a place in healthcare, they should be the priority.