Customers of the World Database
Customer Experience stories from around the world
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Make Your Customers Feel Comfortable
Customers may not remember the words you spoke or the actions you took, but they will remember how you made them feel.
Let Me Tell You About Our Problems
In business, trust is fundamental.
If No One Is There To Answer, Did The Phone Ring?
If a tree falls and no one is there to hear it, did it make a sound? If no one is answering a customer service phone line, did a customer actually call?
Don’t Try to Impress
Don’t tell customers how much value you are providing for them, show them by actually providing value to them.
I See You There
Don’t leave them wandering. They may not come back next time.
Customer Loyalty
Don’t worry about being perfect, worry about maintaining the relationship.
Your Business Does Not Exist In A Bubble
If you want to hold on to your customers, think – What would our customers do and how can that be implemented into our business operations?
Do you think your customers’ needs never change? Really?
The past two years may have been a unique situation, but change is always happening. To think otherwise isn’t so wise.
Why do they return?
Many businesses get this wrong.
When is it over?
Customer relationships are not over the minute someone is not in your line of vision.
Fourth Rule For Working With Customers
Customer Experience isn’t brain surgery, it doesn’t have to be difficult.
Why am I not special anymore?
Creating good quality products can be difficult, but creating a good quality experience is not and the payoff is well worth it.
“Personal Touch”?
Automation is great. It is. It’s a wonderful time saver, but it can also keep you away from your customers. And then your customers might stay away from you.
Hey, Nice Box
A repeat customer all because the product arrived undamaged. That’s it. That’s all it took.
Show Me
If you want them to stick with you, you have to stick with them.
Um, Aren’t You Aware That There’s a Pandemic?
Customer loyalty cannot survive if customers don’t think you care. And this company is showing its customers how little it cares.
They are right in front of you
So when the world turned upside down last year, this organization didn’t know what to keep and what to let go of.
Do you know what is going on?
While it’s not uncommon for an organization to email a survey to a customer after a store visit; it is uncommon for an organization to not understand their own current protocols.l