Customers of the World Database
Customer Experience stories from around the world
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Show Me
If you want them to stick with you, you have to stick with them.
Anticipate needs
Because of this fact, the organization knew that buying habits might also change.
Customer satisfaction vs. customer loyalty
Are you focusing on the short term, the long term or both?
Do you know who your customers are?
Or do you just assume?
Do you know what’s important?
Organizations that have seen their revenues plummet because of the pandemic fall into two categories.
Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
Quality control
Two different organizations both faced a customer service issue as they each had a customer who was sent a defective product.
We have fresh muffins today
There’s a difference between upselling and offering a customer additional options that might interest them. The difference is more than semantics; it’s about intention.
Finding answers
For those customers with strong, negative opinions, should you really be finding that out via a survey? Shouldn’t your organization already know that the customer had an issue or isn’t happy with your company? It shouldn’t take a survey to figure that out.
No matter how long it takes
The employees were more concerned about the customer’s project being done correctly that keeping score of how many times they had to tweak the paint color.
“Delight” your customers?
A customer wants to feel peace of mind when doing business with you, not that you give them the same pleasure as an ice cream cone.
The small things
It was a small gesture, but the sentiment was priceless.
Customers will remember
In panic mode, business owners and senior leadership tend to run around making rash decisions while forgetting about the one thing that drives revenue - happy customers.
Welcome to Customers of the World
Customer loyalty, here you come.