Customers of the World Database
Customer Experience stories from around the world
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Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
Big box store, individualized personalized attention
When one thinks about big box stores, we tend to think of slick corporate offices, employees who want you in and out as quickly as possible, pallets full of name brand inventory. Cold and impersonal efficiency.
You’re going the wrong way
Customer Experience has always been important for customer retention, but now health and safety has become a large portion of it.
Missed opportunities
Customer retention doesn’t just happen. It requires taking action to build relationships.
Don’t be so quick
What was true for a customer yesterday might not be true today.
Oh so trendy
Businesses going out of business is also sometimes a trend, but not one I’d recommend following.
How are you different?
Do you know what sets your organization apart from others? Do you know how your current customers, past customers, or potential customers would answer that question?
Watch this rabbit disappear
Once trust is gone, it’s difficult to get it back.
You like me, right now, you like me!
It doesn’t take much to treat your customers with thoughtfulness creating a genuine human connection, but the payoff is huge.
Customer Retention 101
How do you know that you wouldn’t react in the same way? Who are you to tell someone their concerns aren’t valid? How do you feel when someone tells you that your own worries aren’t valid?
Keep calm and carry on
Treat even your toughest customers with respect; assume they are doing the best they can in the moment.
It’s not what you say; it’s how you say it
Customers aren’t generally motivated by threats. Customers are motivated by incentives such as their own health & well-being.
Full-service farmer’s market
What set this market apart from others happened at the cash register.
For whose benefit?
By serving its customers and looking out for them, this organization is also benefiting. Win-win.
It’s not you, it’s me
It’s not your customers’ job to save your business. It’s yours.
Not enough
A great product has never been enough to get a sale and now it isn’t enough for a customer to walk into a store.
What is “normal?”
All this talk lately of “getting back to normal.” But the world will never be “normal” again. The organizations that are struggling the most are the ones trying to do “business as usual” rather than developing new identities, new business processes, or new procedures.
Dollar signs
A customer can sense from a mile away when you are more concerned with your own needs than with theirs.
Empathy. Is it really necessary?
It’s not about what you give out. It’s what the customer believes they are receiving.
Free advertising
So easy to do and pays off in the end.