Customers of the World Database
Customer Experience stories from around the world
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A Difficult Customer
Customers like this may appear to be difficult, but actually they are wonderful for a business.
Well, That’s Awkward
If your organization doesn’t care much about its customers, some may stick around, but others may wonder what’s the point?
Make Your Customers Feel Comfortable
Customers may not remember the words you spoke or the actions you took, but they will remember how you made them feel.
Let Me Tell You About Our Problems
In business, trust is fundamental.
If No One Is There To Answer, Did The Phone Ring?
If a tree falls and no one is there to hear it, did it make a sound? If no one is answering a customer service phone line, did a customer actually call?
Don’t Yell At Your Customers
You’d think that it wouldn’t need mentioning, but never yell at your customers.
I See You There
Don’t leave them wandering. They may not come back next time.
Customer Loyalty
Don’t worry about being perfect, worry about maintaining the relationship.
Your Business Does Not Exist In A Bubble
If you want to hold on to your customers, think – What would our customers do and how can that be implemented into our business operations?
Friendliness is not overrated
“Growth” is a buzz word in the business world, but how do some organizations think that will happen if they treat their customers terribly?
Be honest about what you are looking for
Don’t be shady by pretending that you’re after something else.
Customers can be helpful too
Pay it forward, be kind, be thoughtful and all the rest.
But we told you the benefits
If you want to advertise something, make it readable, otherwise consider it unread.
Just checking in
It’s how you phrase things, not necessarily what the purpose is, that can get you results.
When is it over?
Customer relationships are not over the minute someone is not in your line of vision.
Bonus Rule For Working With Customers
One more rule for working with customers to close out this series.
Fourth Rule For Working With Customers
Customer Experience isn’t brain surgery, it doesn’t have to be difficult.
Third Rule For Working With Customers
Use the opportunity to show that you are a leader – to the customer, to your organization and to yourself.
Second Rule For Working With Potential Customers
Businesses cannot survive for long with a strategy like that.
First Rule For Working With Potential Customers
It never is “out of sight, out of mind.” Not when it comes to customers.