Customers of the World Database
Customer Experience stories from around the world
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Customer Journeys – No, Not The CX One, The Physical Ones
Customer journeys are a big deal. Sure, the Customer Experience ones, but don’t forget about the physical ones too.
I See You There
Don’t leave them wandering. They may not come back next time.
Be A Good Neighbor
If you wouldn’t want your customers inconvenienced, don’t intentionally inconvenience the customers of other businesses.
Close Out Sales
Seems logical, yet not every business thinks of this.
But our store is so safe!
Think of the end-to-end journey. It might be longer than you realize.
Lessen the fear
Take the opportunity to show your customers what you have been working on for the past year.
Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
Get back to normal or preparing for a changed world?
“Getting back to normal” seems to be a popular phrase right now, but it’s misguided.
We have fresh muffins today
There’s a difference between upselling and offering a customer additional options that might interest them. The difference is more than semantics; it’s about intention.
Watch this rabbit disappear
Once trust is gone, it’s difficult to get it back.
You like me, right now, you like me!
It doesn’t take much to treat your customers with thoughtfulness creating a genuine human connection, but the payoff is huge.
Keep calm and carry on
Treat even your toughest customers with respect; assume they are doing the best they can in the moment.
Full-service farmer’s market
What set this market apart from others happened at the cash register.
Don’t abandon your customers
Many businesses can’t currently operate as they usually do, but that doesn’t have to mean abandoning your customers.
Secret Sauce
Is it the products? Is it the prices? Nope.
HIPAA laws?
Disagreements happen, and the customer isn’t always right, but they can be treated with respect as you get to the bottom of an issue.