Customers of the World Database
Customer Experience stories from around the world
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Missed opportunities
Customer retention doesn’t just happen. It requires taking action to build relationships.
What? Where? Who?
The fault lies not with the employee, but with management who hasn’t empowered their staff to enforce protocols.
What’s my motivation for this scene?
What incentives are you directly or indirectly offering your front line staff?
“I don’t have 20 minutes to talk to you”
If your organization takes over a year to solve a customer’s issue, the problem is not with the customer, the problem is how your organization is dealing with it.
Watch this rabbit disappear
Once trust is gone, it’s difficult to get it back.
Customer Retention 101
How do you know that you wouldn’t react in the same way? Who are you to tell someone their concerns aren’t valid? How do you feel when someone tells you that your own worries aren’t valid?
Keep calm and carry on
Treat even your toughest customers with respect; assume they are doing the best they can in the moment.
Full-service farmer’s market
What set this market apart from others happened at the cash register.
It’s not you, it’s me
It’s not your customers’ job to save your business. It’s yours.
Thank you
As customers, we want to know that our purchase was appreciated.
Going above and beyond
“Going above and beyond” is not providing services your customers do not want.
Dollar signs
A customer can sense from a mile away when you are more concerned with your own needs than with theirs.
Empathy. Is it really necessary?
It’s not about what you give out. It’s what the customer believes they are receiving.
Who is this?
There’s a lot going on lately and it’s almost too easy to make mistakes.
Free advertising
So easy to do and pays off in the end.
Business development or business denied?
If this is how you treat a potential client, how do you act towards your paying customers?
Where the best ideas come from
Sometimes the best ideas come from your customers. Listen and learn.
Lasting impressions
“It's customers like you that make all of this madness worth it.”
What not to do
Not only does this type of action look bad, it makes customers less likely to return when classes resume.
Actions and consequences
How are you supporting your customers? How are you supporting your employees?