Customers of the World Database
Customer Experience stories from around the world
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A Difficult Customer
Customers like this may appear to be difficult, but actually they are wonderful for a business.
Your Business Does Not Exist In A Bubble
If you want to hold on to your customers, think – What would our customers do and how can that be implemented into our business operations?
Close Out Sales
Seems logical, yet not every business thinks of this.
In who’s best interest?
If you’re in a position of power, you may indeed feel powerful. But that power can be taken away if it is not used correctly.
Preparation is everything
This is a prime example of an organization being proactive – create a customer experience that prevents problems before they happen.
Thanks, but no thanks
In theory, it was a terrific idea. In reality, it wasn’t.
To open or not to open
To open or not to open, that is the question.
Complaining about a sale?
It shouldn’t be a surprise to anyone.
Stop “delighting” your customers
Customers do not want to be “delighted,” so stop trying to “delight” them.
In 2021, it’s not the same product and not the same experience
The thought was good, however, the execution was not.
You might want to think about that
Prove to your customers that you understand what they are going through. Don’t prove to them that you don’t.
Especially for you
Everyone likes to feel special, even customers.
Transparency
Transparency is not overrated. Customers want to know how they will be affected and what you are doing about it.
Touchpoints
There are many ways to serve your business as well as your customers. It’s only limited by your creativity.
Get back to normal or preparing for a changed world?
“Getting back to normal” seems to be a popular phrase right now, but it’s misguided.
Don’t lose sight of the big picture
This is a new world but it is one that has created new ideas for providing customer satisfaction.
Change
You can only change what you are aware of.
Going out of their way
This is customer service.
You’re going the wrong way
Customer Experience has always been important for customer retention, but now health and safety has become a large portion of it.
Missed opportunities
Customer retention doesn’t just happen. It requires taking action to build relationships.